Southern Standard Electric Co., LLC respects customer privacy and uses customer information only for legitimate business purposes.
We may collect customer information such as name, phone number, email address, billing address, service address, job details, service history, appointment information, photos or videos of electrical equipment/work areas, estimates, invoices, payment status, membership status, warranty records, and communications related to electrical services.
We use this information to schedule appointments, provide estimates, perform electrical work, process payments, communicate with customers, document completed work, manage warranties, manage Coastal Protection Plan™ memberships, maintain business records, follow up on estimates, send service reminders, request reviews, and improve customer service.
We may share necessary customer information with trusted service providers used to operate the business, including Jobber, payment processors, financing providers, accounting/bookkeeping systems, email/text communication tools, website platforms, insurance providers, suppliers, permitting offices, utility providers, inspectors, and other parties reasonably necessary to complete approved work or operate the business.
Southern Standard Electric Co., LLC does not sell customer personal information.
Customer photos or videos may be used for documentation, quality control, warranty records, proof of completion, training, marketing, website, social media, and Google Business Profile purposes. We will not intentionally disclose customer-identifying personal information, addresses, private documents, faces, license plates, or other sensitive identifying details in marketing materials without customer permission.
Customers may be contacted by phone, text message, email, Jobber notification, or other communication method regarding scheduling, estimates, invoices, payments, job updates, service reminders, warranty matters, membership reminders, renewal reminders, estimate follow-ups, review requests, and limited electrical safety or service-related recommendations.
Customers may opt out of non-essential promotional communications where applicable. Opting out of promotional communication does not prevent Southern Standard Electric Co., LLC from sending necessary service-related, payment-related, warranty-related, membership-related, or project-related communication.
Customer records are maintained as needed for business, warranty, accounting, tax, insurance, legal, licensing, and operational purposes. Southern Standard Electric Co., LLC takes reasonable steps to protect customer information but cannot guarantee that electronic communications, third-party platforms, or internet-based systems will be completely secure.
Customers may contact Southern Standard Electric Co., LLC with privacy-related questions or requests at:
Southern Standard Electric Co., LLC
Phone: 910-368-3542