Southern Standard Electric Co., LLC
Terms and Conditions
Last Updated: 4/24/26
These Terms and Conditions apply to estimates, proposals, service calls, diagnostics, repairs, installations, projects, work orders, invoices, and electrical services performed by Southern Standard Electric Co., LLC (“Company,” “Contractor,” “Southern Standard Electric,” “we,” “us,” or “our”) for the customer (“Customer,” “you,” or “your”).
Customer accepts these Terms and Conditions by approving an estimate, signing or electronically approving a document, making payment, scheduling work, allowing work to proceed, accepting services, or accepting completed work from Southern Standard Electric Co., LLC.
1. Scope of Work
The approved estimate, selected Solution, invoice, work order, change order, or written authorization defines the scope of work.
Only the labor, materials, equipment, services, and project details specifically listed in the approved scope are included. Any work not specifically listed is excluded unless added by written approval, approved change order, approved estimate, signed authorization, email, text message, Jobber approval, or other written confirmation accepted by Southern Standard Electric Co., LLC.
Customer is responsible for reviewing the estimate, selected Solution, approved scope, exclusions, pricing, payment terms, schedule notes, and project details before approval. By approving an estimate, Customer confirms that they understand and accept the listed scope, pricing, exclusions, and terms.
2. Estimate Options and Selected Solutions
When an estimate includes multiple Solutions, options, packages, or scopes of work, Customer approval applies only to the selected and approved Solution, option, package, or scope.
Other listed options, upgrades, alternates, recommendations, or declined items are not included unless separately approved in writing.
Southern Standard Electric Co., LLC may list the most complete or most comprehensive Solution first. Listed recommendations are provided to help Customer understand available repair levels, upgrade options, safety improvements, and long-term reliability choices.
3. Estimate Validity
Estimates are valid for 30 days unless otherwise stated.
Estimates involving panels, service equipment, specialty breakers, EV chargers, generators, special-order materials, or other material-heavy work may be valid for 14 days due to material pricing, availability, and scheduling conditions.
Expired estimates must be reviewed by Southern Standard Electric Co., LLC before acceptance, scheduling, material ordering, or project preparation. Expired estimates may be revised due to material pricing, material availability, labor availability, scheduling conditions, scope changes, or other project conditions.
Southern Standard Electric Co., LLC reserves the right to correct obvious clerical errors, pricing errors, calculation errors, quantity errors, description errors, omissions, or software-generated errors on estimates, invoices, work orders, or related documents. If an error materially affects the approved scope or price, Southern Standard Electric Co., LLC will notify Customer and may issue a corrected estimate, invoice, or change order before proceeding.
4. Payment Terms
Payment for service calls, diagnostics, and small repairs is due upon completion unless otherwise stated in writing.
Larger projects, scheduled work, material-heavy work, service equipment, special-order work, or projects requiring reserved schedule capacity may require a deposit before scheduling, material ordering, permitting, or project preparation.
Unless otherwise stated:
Approved Work TotalDeposit RequirementUnder $2,000Minimum 10% deposit$2,000–$4,99920% deposit$5,000–$9,99930% deposit$10,000 or more50% deposit
Material-heavy jobs, special-order equipment, service equipment, panels, EV chargers, generators, and other higher-risk projects may require a deposit adjusted to cover material procurement, scheduling, administrative preparation, and project risk.
Payment is due upon substantial completion of the approved electrical scope unless a written payment schedule states otherwise.
Customer may not withhold payment for excluded cosmetic repairs, future upgrades, unrelated electrical issues, utility delays, inspection scheduling delays, manufacturer delays, or work not included in the approved scope.
5. Deposits
Deposits are applied toward the approved project total.
Deposits may be refundable only as required by law and may be reduced by costs already incurred by Southern Standard Electric Co., LLC, including but not limited to special-order materials, permit fees, inspection fees, administrative preparation, restocking fees, travel, reserved schedule capacity, and labor or work already performed.
Special-order materials, custom equipment, non-stock items, service equipment, specialty breakers, panels, EV chargers, generator equipment, controls, fixtures, or customer-specific materials may require a deposit before ordering.
Once ordered, special-order materials may be non-refundable to the extent permitted by law. Customer may be responsible for special-order material costs, restocking fees, shipping charges, cancellation fees, supplier fees, and related administrative costs if the project is canceled, delayed, changed, or reduced after materials are ordered.
6. Cancellation and Rescheduling
Customer should provide reasonable notice for cancellations or rescheduling.
If Southern Standard Electric Co., LLC arrives and cannot access the work area, if the job is not ready for reasons within Customer’s control, or if Customer cancels the same day as the scheduled appointment, a trip charge, rescheduling fee, or other costs already incurred may apply.
If a trip charge or rescheduling fee applies, the standard fee is $99 for normal service calls. Larger scheduled projects, special-order jobs, or jobs requiring reserved labor capacity may be subject to actual costs already incurred, including materials, permits, administrative preparation, travel, and reserved schedule time.
Where applicable, Customer may have cancellation rights under federal or state law, including certain in-home or home-solicitation sales. Any required cancellation notice will be provided when applicable.
7. Diagnostic Fees and Troubleshooting
The standard diagnostic fee is $125 for the first hour and covers the service visit, initial testing, troubleshooting, evaluation, and professional recommendations.
Diagnostic fees do not guarantee repair unless a repair is specifically included in the approved scope.
Diagnostic and troubleshooting time beyond the first hour is billed at $125 per hour in 30-minute increments, unless otherwise stated. Southern Standard Electric Co., LLC will request Customer approval before continuing billable diagnostic time beyond the first hour.
Diagnostic fees are not automatically credited toward repair work.
The standard diagnostic fee may be waived or credited only when Customer purchases a Coastal Protection Plan™ membership during the visit, or when Customer is already an active Coastal Protection Plan™ member and approves eligible repair work. Diagnostic credits or waivers must be listed on the estimate or invoice to apply.
Additional troubleshooting, repairs, parts, materials, or return visits are not included unless specifically stated in writing.
8. Change Orders and Additional Work
Any work outside the approved scope must be approved before it is performed.
Approval may be provided through Jobber estimate approval, written change order, signed authorization, email, text message, or other written confirmation accepted by Southern Standard Electric Co., LLC.
Verbal discussions are not considered approval for additional billable work unless confirmed in writing or otherwise documented by Southern Standard Electric Co., LLC.
Additional same-day requests or “while you’re here” work may be added only if Southern Standard Electric Co., LLC has schedule availability and Customer approves the additional scope and pricing before the work is performed. Same-day add-on work is not included in the original approved scope unless specifically documented.
Customer-requested changes after estimate approval may affect pricing, scheduling, material availability, labor requirements, permit requirements, inspection requirements, and completion timing. Changes are not included unless approved in writing by Southern Standard Electric Co., LLC.
9. Hidden, Concealed, or Pre-Existing Conditions
Pricing is based on visible, accessible, and reasonably known conditions at the time of the estimate or service visit.
Hidden, concealed, inaccessible, unsafe, damaged, corroded, improperly installed, overloaded, ungrounded, mislabeled, abandoned, or pre-existing electrical conditions are not included unless specifically listed in the approved scope.
Examples may include but are not limited to:
damaged wiring
deteriorated insulation
old or unsafe splices
overloaded circuits
shared neutrals
missing grounds
ungrounded wiring
aluminum wiring
knob-and-tube wiring
cloth-insulated wiring
improperly installed prior work
hidden junction boxes
corrosion
water damage
pest or rodent damage
mislabeled circuits
abandoned wiring
obsolete wiring methods
unsafe panels or devices
existing code violations
If hidden or pre-existing conditions are discovered, Southern Standard Electric Co., LLC may recommend or require additional work before continuing. Additional work may require Customer approval and additional charges.
10. Code Compliance
Southern Standard Electric Co., LLC performs work professionally and aims to comply with applicable electrical codes and requirements for the approved scope of work.
Unless specifically stated in writing, the approved scope does not include bringing the entire electrical system, home, panel, wiring, grounding system, devices, equipment, or property up to current code.
Southern Standard Electric Co., LLC is responsible only for the work specifically listed in the approved scope.
Code corrections, upgrades, or safety improvements outside the approved scope may require a separate estimate, change order, or additional approval.
Electrical recommendations, safety observations, repair options, upgrade options, and related comments provided by Southern Standard Electric Co., LLC are professional opinions based on visible, accessible, and reasonably known conditions at the time of service, estimate, or evaluation. Such recommendations are not a guarantee that all electrical issues, code concerns, hidden defects, or safety hazards have been discovered.
11. Permits, Inspections, Utilities, and Third-Party Fees
Permits, inspections, utility coordination, engineering, and related administrative costs are included only when specifically listed on the approved estimate.
If a permit, inspection, utility approval, or other approval is requested by Customer, required by the Authority Having Jurisdiction, required by a utility provider, required by applicable law, or determined necessary by Southern Standard Electric Co., LLC, additional charges may apply unless those costs were already included in the approved scope.
Customer understands that some electrical work may require permits or inspections depending on the scope of work and local requirements. Southern Standard Electric Co., LLC does not include permit or inspection costs unless specifically stated in writing.
Utility scheduling, inspection scheduling, power disconnects/reconnects, and utility approvals are subject to third-party availability and are not fully controlled by Southern Standard Electric Co., LLC.
Southern Standard Electric Co., LLC will correct work at no additional charge when a required correction is caused by the Company’s workmanship within the approved scope.
If an inspector, utility provider, Authority Having Jurisdiction, or applicable requirement calls for additional work due to pre-existing conditions, hidden conditions, utility requirements, AHJ interpretation, customer-requested changes, existing code violations, or work outside the approved scope, such work is not included and may require additional charges and Customer approval.
Sales tax, permit fees, inspection fees, utility fees, engineering fees, HOA fees, building management fees, third-party fees, administrative fees, and other government or third-party costs are included only when specifically listed in the approved estimate or invoice.
If any such fees are required, requested, or imposed after approval and were not included in the approved scope, they may be added to the project total with Customer approval where applicable.
12. Customer-Supplied Materials
Southern Standard Electric Co., LLC may install reasonable customer-supplied materials, fixtures, fans, lights, devices, equipment, or accessories when they are suitable, complete, compatible, code-compliant, and safe to install.
Customer-supplied materials do not automatically reduce the quoted project price. Pricing is based on labor, scheduling, installation difficulty, liability, testing, overhead, and the approved scope of work, not only the cost of materials.
Customer-supplied materials are not covered by Southern Standard Electric Co., LLC’s material warranty.
Additional labor, troubleshooting, trip charges, or rescheduling fees may apply if customer-supplied materials are defective, damaged, missing parts, incompatible, unsafe, not code-compliant, or not ready for installation.
Customer is responsible for providing all manufacturer instructions, specifications, cut sheets, installation manuals, warranty requirements, electrical requirements, mounting requirements, clearance requirements, app/setup requirements, and other documentation for customer-supplied equipment, fixtures, devices, appliances, EV chargers, generators, controls, smart devices, lighting, fans, pumps, motors, or specialty equipment.
Southern Standard Electric Co., LLC is not responsible for delays, return trips, incompatibility, failed setup, warranty issues, or additional costs caused by missing, incomplete, inaccurate, unavailable, or conflicting manufacturer documentation for customer-supplied equipment.
13. Company-Supplied Materials and Substitutions
Southern Standard Electric Co., LLC may use equivalent or comparable materials when originally planned materials are unavailable, discontinued, delayed, incompatible with field conditions, or when substitution is reasonably necessary to complete the approved scope.
Any substituted materials will be selected based on professional judgment, compatibility, code compliance, availability, and suitability for the installation.
Installed materials, equipment, and electrical components supplied by Southern Standard Electric Co., LLC become part of the property after payment for the applicable work is completed.
Southern Standard Electric Co., LLC reserves all payment rights, collection rights, lien rights, and other remedies available by law for unpaid materials, labor, equipment, and services.
Southern Standard Electric Co., LLC is not responsible for supplier delays, manufacturer delays, backordered materials, discontinued products, shipping delays, damaged shipments, unavailable specialty parts, or other material availability issues outside the Company’s reasonable control.
If materials are delayed or unavailable, Southern Standard Electric Co., LLC may reschedule the work, use suitable equivalent materials, complete the work in phases, or revise the schedule as reasonably necessary.
14. Manufacturer Warranties and Product Failures
Materials and equipment may be covered by manufacturer warranties where available.
Southern Standard Electric Co., LLC does not extend, modify, or guarantee manufacturer warranty terms and is not responsible for manufacturer defects, product failures, recalls, discontinued products, or delays in manufacturer warranty processing.
Southern Standard Electric Co., LLC’s workmanship warranty applies separately to eligible labor performed by the Company within the approved scope.
If a material or equipment item supplied by Southern Standard Electric Co., LLC fails within 30 days due to an apparent manufacturer defect, Southern Standard Electric Co., LLC may provide return labor to inspect or replace the item at no additional labor charge.
This does not apply to customer-supplied materials, misuse, abuse, storm damage, surge damage, lightning damage, water intrusion, corrosion, pest damage, connected equipment issues, manufacturer delays, unavailable replacement parts, or work altered by others.
After 30 days, labor to diagnose or replace failed manufacturer parts may be billable unless the issue is caused by Southern Standard Electric Co., LLC’s workmanship.
15. Warranty
Southern Standard Electric Co., LLC provides a one-year workmanship warranty on eligible labor performed by the Company unless otherwise stated in writing.
This warranty applies to defects in workmanship caused by Southern Standard Electric Co., LLC within the approved scope of work.
Warranty does not cover:
customer-supplied materials
existing wiring or equipment
pre-existing conditions
hidden conditions
storm damage
surge damage
lightning damage
water intrusion
corrosion
pest or rodent damage
misuse
abuse
neglect
manufacturer defects
nuisance tripping caused by connected equipment
appliances
HVAC equipment
pumps
motors
equipment failure
work altered, repaired, or modified by others
Customer must contact Southern Standard Electric Co., LLC first regarding any suspected warranty issue and provide the Company a reasonable opportunity to inspect, diagnose, and correct any eligible workmanship issue.
Hiring another contractor, attempting repairs, modifying the work, or allowing others to alter the work before Southern Standard Electric Co., LLC has a reasonable opportunity to inspect or correct the issue may void the workmanship warranty and may not be eligible for reimbursement.
Warranty service is subject to reasonable scheduling availability. Southern Standard Electric Co., LLC does not guarantee same-day service, next-day service, after-hours service, emergency response, or immediate availability for warranty requests unless specifically agreed in writing.
Warranty benefits may be suspended while Customer has unpaid balances, past-due invoices, failed payments, disputed payments, chargebacks, or unresolved amounts owed to Southern Standard Electric Co., LLC.
Warranty eligibility may resume after Customer’s account is paid current, subject to the original warranty terms and exclusions.
16. Coastal Protection Plan™ Warranty and Membership Reference
Active Coastal Protection Plan™ members may receive a two-year workmanship warranty on eligible labor performed by Southern Standard Electric Co., LLC, unless otherwise stated in writing.
Membership warranty benefits apply only while the membership is active and paid current, and only to eligible work performed by Southern Standard Electric Co., LLC.
Membership warranty benefits do not apply to customer-supplied materials, existing wiring or equipment, storm or surge damage, water intrusion, corrosion, nuisance tripping caused by connected equipment, work altered by others, or excluded conditions.
Coastal Protection Plan™ membership benefits, exclusions, discounts, diagnostics, renewal rules, transfer rules, property eligibility, and cancellation rules are governed by separate membership terms where applicable.
17. Surge Protection Limitation
Whole-home surge protection is designed to help reduce the risk of damage from certain transient voltage surges.
Surge protection does not guarantee prevention of all electrical damage and does not protect against every lightning event, utility failure, open neutral, flooding, water intrusion, corrosion, equipment defect, improper wiring, connected equipment failure, or event outside the surge protective device’s rating or installation scope.
18. AFCI, GFCI, Dual-Function, and Specialty Protection Devices
AFCI, GFCI, and dual-function breakers or devices are safety devices designed to detect certain electrical faults.
Installation of these devices may reveal existing wiring issues, shared neutrals, ground faults, arc faults, equipment problems, appliance issues, moisture problems, or other pre-existing conditions.
Troubleshooting, repairing, or correcting issues discovered after installation of AFCI, GFCI, dual-function, or other specialty protection devices is not included unless specifically listed in the approved scope.
19. Existing Equipment and Connected Loads
Southern Standard Electric Co., LLC is not responsible for failure, malfunction, damage, nuisance tripping, intermittent operation, or reduced performance of existing panels, breakers, wiring, devices, fixtures, appliances, HVAC equipment, pumps, motors, lighting, fans, generators, EV chargers, smart devices, or other customer-owned equipment unless directly caused by Southern Standard Electric Co., LLC’s workmanship within the approved scope.
Southern Standard Electric Co., LLC provides electrical troubleshooting for electrical supply, circuits, breakers, wiring, panels, disconnects, devices, outlets, switches, and related electrical components within the approved scope.
Southern Standard Electric Co., LLC does not diagnose, repair, or warranty internal appliance, HVAC, pump, motor, generator, EV charger, pool equipment, irrigation equipment, or other customer-owned equipment failures unless specifically listed in the approved scope.
Customer may need to contact the appropriate equipment technician, manufacturer, or service provider for non-electrical equipment issues.
20. Temporary Power Interruptions
Customer understands that electrical work may require temporary interruption of power to part or all of the property.
Southern Standard Electric Co., LLC will make reasonable efforts to communicate planned power interruptions when practical.
Southern Standard Electric Co., LLC is not responsible for inconvenience, spoiled food, loss of use, electronics issues, equipment downtime, data loss, business interruption, alarm issues, internet/router issues, appliance reset issues, or other losses related to temporary power interruptions unless directly caused by Southern Standard Electric Co., LLC’s negligence.
Customer is responsible for notifying Southern Standard Electric Co., LLC before work begins of any sensitive, critical, or high-risk equipment that may be affected by power interruption, including but not limited to refrigerators, freezers, medical equipment, oxygen equipment, sump pumps, well pumps, security systems, alarms, internet equipment, servers, computers, aquariums, life-safety equipment, business equipment, or other critical loads.
Customer is responsible for protecting, backing up, relocating, monitoring, resetting, or providing backup power for sensitive or critical equipment unless specific protection or backup power services are included in the approved scope.
21. Drywall, Paint, Ceiling, Finish Repairs, and Access Openings
Unless specifically included in writing, electrical work does not include:
drywall repair
ceiling repair
popcorn ceiling repair
paint
texture matching
trim
siding
stucco
brick
tile
cabinets
countertops
flooring
landscaping
concrete
asphalt
other finish repairs
Electrical work may require access openings, drilling, fishing wire, removing devices, accessing ceilings, walls, cabinets, exterior surfaces, crawlspaces, attics, or other areas.
Southern Standard Electric Co., LLC will request Customer approval before making access openings when practical.
Unless specifically included in writing, repair, patching, paint, texture matching, or restoration of access openings is not included.
22. Attics, Crawlspaces, Exterior Work, and Concealed Access
Attic, crawlspace, exterior, and concealed-access work is included only when the required areas are safe, clear, reasonably accessible, and suitable for the approved scope.
Additional charges may apply for restricted access, unsafe access, excessive heat, moisture, pests, insulation hazards, lack of flooring, blocked access, stored items, confined spaces, difficult wire routing, unusual construction conditions, or other conditions that materially increase labor, risk, or difficulty.
Southern Standard Electric Co., LLC may delay, reschedule, pause, or adjust work due to unsafe weather, extreme temperatures, lightning, storms, rain, flooding, wet conditions, excessive attic or crawlspace heat, poor ventilation, unsafe exterior conditions, or other environmental conditions that create unreasonable risk to people, property, or equipment.
23. Customer Access and Work Area Readiness
Customer is responsible for providing safe, clear, and reasonable access to all work areas, including electrical panels, disconnects, attics, crawlspaces, garages, exterior equipment, utility areas, rooms where work is to be performed, and any other areas required to complete the approved scope.
Customer is responsible for moving furniture, stored items, vehicles, fragile items, valuables, and personal property unless otherwise agreed in writing.
Pets must be secured away from the work area.
If access is not available, the work area is not ready, or conditions prevent safe work for reasons within Customer’s control, additional trip charges, labor charges, or rescheduling fees may apply.
Customer is responsible for providing all parking information, gate codes, access codes, guard instructions, elevator access, loading access, HOA/community requirements, building access requirements, security instructions, and any required permissions before the scheduled appointment.
Southern Standard Electric Co., LLC is not responsible for delays, denied access, parking issues, towing, fines, return trips, or rescheduling caused by missing, incomplete, inaccurate, or unavailable access information. Additional trip charges, labor charges, parking charges, access fees, or rescheduling fees may apply.
24. Pets and Animals
Customer is responsible for securing pets away from the work area before and during service.
Southern Standard Electric Co., LLC may stop, delay, or reschedule work if pets, animals, or unsecured animals create unsafe, disruptive, aggressive, unsanitary, or unreasonable working conditions.
Additional trip charges, labor charges, or rescheduling fees may apply.
25. Scheduling and Appointment Windows
Appointment times are scheduling windows and are not guaranteed exact arrival times.
Scheduling may be affected by prior jobs, emergency calls, troubleshooting conditions, customer delays, weather, traffic, material availability, supplier delays, inspections, utility coordination, or other circumstances outside Southern Standard Electric Co., LLC’s full control.
Southern Standard Electric Co., LLC will make reasonable efforts to communicate schedule changes when practical.
If Southern Standard Electric Co., LLC must delay or reschedule work due to weather, illness, emergency calls, unsafe conditions, material delays, supplier issues, inspection delays, utility coordination, scheduling conflicts, or other circumstances, Southern Standard Electric Co., LLC will make reasonable efforts to communicate and reschedule the work.
Southern Standard Electric Co., LLC is not responsible for discounts, penalties, damages, lost time, inconvenience, lost profits, or other losses related to reasonable scheduling changes, delays, or rescheduling unless otherwise required by law or specifically agreed in writing.
26. After-Hours and Emergency Service
Normal business hours are 7:00 AM to 7:00 PM unless otherwise stated.
Work requested before 7:00 AM, after 7:00 PM, on Sundays, major holidays, or requiring urgent same-day schedule interruption may be considered after-hours or emergency service.
After-hours or emergency service is subject to availability, must be approved by Southern Standard Electric Co., LLC, and may be billed at premium rates.
Scheduled work during normal business hours is not automatically considered after-hours or emergency service.
27. Customer-Caused Delays
Customer-caused delays, including but not limited to unavailable access, delayed approvals, delayed payments, incomplete selections, missing customer-supplied materials, tenant issues, HOA or building delays, other contractor delays, property not ready, or requested schedule changes may result in rescheduling, additional labor charges, trip charges, storage charges, administrative charges, or other costs incurred by Southern Standard Electric Co., LLC.
If a project is delayed by Customer for more than 30 days, Southern Standard Electric Co., LLC may revise pricing, scheduling, material availability, labor availability, deposit requirements, or project terms before proceeding.
28. Work Completion and Punch-List Items
Work is considered complete when Southern Standard Electric Co., LLC has substantially completed the approved electrical scope of work.
Customer may not withhold payment for excluded cosmetic repairs, future upgrades, unrelated electrical issues, utility delays, inspection scheduling delays, manufacturer delays, or work not included in the approved scope.
Payment is due upon substantial completion of the approved electrical scope unless a written payment schedule states otherwise.
Minor punch-list items, labeling, documentation, backordered non-critical materials, inspection scheduling, utility scheduling, or other non-substantial items do not delay payment unless otherwise required by law or specifically agreed in writing by Southern Standard Electric Co., LLC.
Southern Standard Electric Co., LLC will make reasonable efforts to review completed work with Customer when Customer is available.
If Customer is not available for a walkthrough, Southern Standard Electric Co., LLC may document completion through photos, job notes, invoice notes, written communication, or other reasonable documentation.
29. Cleanup
Southern Standard Electric Co., LLC will make reasonable efforts to leave the immediate work area broom-clean and remove normal electrical debris created by the Company’s work.
Customer is responsible for detailed cleaning, dust removal, attic or crawlspace debris, pre-existing debris, personal property, furniture, stored items, landscaping cleanup, and cleaning related to drywall, ceiling, paint, or finish repairs unless specifically included in writing.
Southern Standard Electric Co., LLC will remove normal electrical debris created by the Company’s work, including ordinary packaging, wire scraps, removed devices, removed plates, removed breakers, and small related materials.
Removal, tracing, demolition, disposal, or correction of abandoned wiring, obsolete wiring, unused circuits, old equipment, old conduit, low-voltage wiring, communication wiring, exterior wiring, landscape wiring, or other existing electrical material is not included unless specifically listed in the approved scope.
30. Underground Work, Trenching, Landscaping, and Utility Locates
Landscaping, trenching, digging, excavation, boring, concrete cutting, asphalt cutting, sod repair, mulch replacement, irrigation repair, root removal, underground obstruction removal, and restoration of disturbed surfaces are not included unless specifically listed in the approved scope.
If underground work is included, Customer is responsible for identifying private utilities, irrigation lines, drainage lines, septic components, landscape lighting, pet fencing, low-voltage wiring, or other privately installed underground items not marked by public utility locating services, unless otherwise agreed in writing.
When underground work is included in the approved scope, Southern Standard Electric Co., LLC may request public utility locates through the appropriate utility locating service when required or appropriate.
Public utility locates do not typically identify private utilities or privately installed underground items.
Customer is responsible for identifying, disclosing, and marking private underground items, including but not limited to irrigation lines, drainage lines, septic components, private electrical lines, landscape lighting, low-voltage wiring, pet fencing, gas lines beyond public marking, water lines beyond public marking, and other privately installed underground systems.
Southern Standard Electric Co., LLC is not responsible for damage to unmarked, undisclosed, inaccurately marked, or privately installed underground items unless directly caused by the Company’s negligence.
31. Hazardous Materials and Unsanitary Conditions
Southern Standard Electric Co., LLC is not responsible for identifying, testing, removing, remediating, disturbing, or disposing of hazardous materials or unsanitary conditions, including but not limited to asbestos, lead paint, mold, sewage, chemicals, contaminated soil, rodent waste, animal waste, biohazards, or other hazardous substances.
If hazardous, contaminated, or unsanitary conditions are discovered or suspected, Southern Standard Electric Co., LLC may stop, pause, delay, or reschedule work until the condition is evaluated, corrected, removed, or made safe by Customer or a qualified remediation contractor.
Additional charges may apply for delays, return trips, revised scope, or work affected by such conditions.
32. Outdated or Unsafe Wiring
Correction, repair, replacement, or remediation of aluminum wiring, knob-and-tube wiring, cloth-insulated wiring, deteriorated wiring, ungrounded wiring, outdated wiring methods, unsafe splices, brittle insulation, or other obsolete electrical conditions is not included unless specifically listed in the approved scope.
If unsafe, deteriorated, obsolete, or non-compliant wiring conditions are discovered, Southern Standard Electric Co., LLC may stop, pause, refuse, revise, or reprice the work before continuing.
Additional diagnostic time, repairs, materials, access work, permits, inspections, or code corrections may require separate approval and additional charges.
33. Panel Labeling and Final Testing
Southern Standard Electric Co., LLC will provide basic labeling for circuits installed, modified, or directly worked on by the Company when practical.
Full panel directory correction, whole-home circuit tracing, unknown circuit identification, mislabeled circuit correction, or complete panel labeling is not included unless specifically listed in the approved scope.
Southern Standard Electric Co., LLC will perform reasonable testing of the circuits, devices, equipment, or electrical work installed, repaired, or modified by the Company within the approved scope.
Testing of unrelated existing wiring, devices, circuits, panels, equipment, appliances, or the entire electrical system is not included unless specifically listed in the approved scope.
34. Fixture, Fan, Light, and Equipment Assembly
Basic assembly of fixtures, fans, lights, devices, or equipment is included only when installation of that item is specifically part of the approved scope.
Additional charges may apply for unusually complex assembly, oversized fixtures, heavy fixtures, chandeliers, specialty mounting, missing parts, damaged parts, unclear manufacturer instructions, defective components, incompatible products, or additional labor beyond normal installation.
35. Smart Devices, Wi-Fi Devices, Apps, and Programming
For smart devices, Wi-Fi devices, app-controlled equipment, timers, controls, EV chargers, cameras, lighting controls, and similar products, Southern Standard Electric Co., LLC may assist with basic setup when practical and when Customer provides required Wi-Fi access, account access, passwords, apps, devices, and manufacturer information.
Extended troubleshooting, app issues, Wi-Fi problems, account login problems, firmware updates, manufacturer support, router issues, device pairing problems, programming beyond basic setup, or return visits related to connected-device setup may require additional charges.
36. Equipment Location, Mounting, and Clearance Requirements
Southern Standard Electric Co., LLC will consider Customer’s preferred installation location when practical.
Final installation location, mounting method, routing, clearance, and equipment placement must comply with applicable code requirements, manufacturer instructions, utility requirements, safety requirements, accessibility requirements, and field conditions.
If Customer’s preferred location is not suitable, code-compliant, accessible, safe, practical, or compatible with the approved scope, an alternate location, revised scope, or additional charges may be required.
37. Customer-Provided Information
Southern Standard Electric Co., LLC may rely on information provided by Customer, occupants, property representatives, real estate agents, property managers, utilities, inspectors, or other third parties when preparing estimates, scheduling work, or performing the approved scope.
If information provided is inaccurate, incomplete, outdated, misleading, or cannot be verified without additional investigation, additional diagnostic time, labor, materials, trip charges, scheduling changes, or revised pricing may apply.
38. Occupied Homes, Rentals, Tenants, and Property Managers
For occupied homes, rental properties, tenant-occupied spaces, managed properties, or properties with multiple occupants, Customer is responsible for coordinating access, tenant communication, occupant communication, parking, pets, keys, gate codes, alarm codes, work authorization, and property availability.
Southern Standard Electric Co., LLC is not responsible for delays, return trips, denied access, tenant refusal, occupant interference, or miscommunication between Customer, property owners, tenants, property managers, occupants, guests, or other parties.
By approving an estimate, work order, change order, invoice, or other authorization, Customer represents that they are the property owner, tenant with authority, property manager, business representative, or other authorized person with the authority to approve the work, authorize access, and accept financial responsibility for the approved charges.
39. HOA, Condo, Building Management, and Community Rules
Customer is responsible for identifying, disclosing, and complying with HOA, condo association, building management, landlord, community, rental, commercial property, or facility rules that may affect the approved work, scheduling, access, noise, parking, exterior equipment, utility access, permits, inspections, or work hours.
Southern Standard Electric Co., LLC may assist with HOA, condo, building management, landlord, or facility coordination when requested and approved, but such coordination is not included unless specifically listed in the approved scope.
Additional administrative, scheduling, documentation, or coordination charges may apply.
40. Other Contractors, Trades, Vendors, Utilities, and Third Parties
Customer is responsible for coordinating other contractors, trades, vendors, tenants, property managers, utilities, and third parties unless coordination by Southern Standard Electric Co., LLC is specifically included in the approved scope.
Southern Standard Electric Co., LLC may coordinate with other trades or third parties when requested and approved, but such coordination is not included unless specifically listed.
Additional administrative, scheduling, communication, delay, or coordination charges may apply.
Southern Standard Electric Co., LLC is not responsible for delays, damage, rework, unsafe conditions, access issues, scheduling conflicts, or additional costs caused by other contractors, trades, vendors, utilities, tenants, property managers, or third parties.
Southern Standard Electric Co., LLC is not responsible for damage, defects, delays, failed inspections, unsafe conditions, rework, troubleshooting, or additional costs caused by other contractors, trades, vendors, utilities, tenants, property managers, occupants, guests, animals, or other third parties.
Troubleshooting, repairing, replacing, documenting, or correcting damage or issues caused by others is not included in the approved scope and may require additional charges and Customer approval.
41. Unsafe Conditions and Right to Stop Work
Southern Standard Electric Co., LLC may stop, refuse, delay, or reschedule work if unsafe or unreasonable conditions are present, including but not limited to unsafe access, exposed hazards, aggressive animals, hostile behavior, environmental hazards, structural concerns, severe weather, unsanitary conditions, unsafe electrical conditions, or any condition that creates unreasonable risk to people, property, or equipment.
Southern Standard Electric Co., LLC may stop work, leave the site, cancel the job, bill for work performed, and refuse future service if Customer, occupants, tenants, guests, animals, other contractors, or third parties create hostile, unsafe, threatening, abusive, discriminatory, harassing, or obstructive conditions, or otherwise interfere with Southern Standard Electric Co., LLC’s ability to perform the approved scope safely and professionally.
Southern Standard Electric Co., LLC reserves the right to refuse, stop, delay, cancel, or decline service when conditions are unsafe, illegal, outside the Company’s licensing or service scope, affected by nonpayment, affected by unavailable access, affected by hostile or unreasonable behavior, affected by unreasonable customer demands, or otherwise determined by Southern Standard Electric Co., LLC to be inappropriate, impractical, or not a good fit for the Company.
42. Declined or Delayed Recommendations
Southern Standard Electric Co., LLC may provide recommendations for repairs, upgrades, safety improvements, code corrections, surge protection, panel refreshes, specialty protection devices, service upgrades, or other electrical improvements.
If Customer declines or delays recommended work, Southern Standard Electric Co., LLC is not responsible for issues, failures, damage, nuisance tripping, safety concerns, code concerns, equipment damage, or future costs related to the declined or delayed work.
43. Payment Methods, Cash/Check Discount, and Financing
Southern Standard Electric Co., LLC may accept approved payment methods including cash, check, ACH, credit/debit card, and financing when available.
A 1% discount may be offered for eligible cash or check payments when listed on the estimate or invoice.
Cash/check discounts must be approved and shown in writing to apply.
Financing, credit/debit card payments, prior invoices, memberships, diagnostic fees, permit fees, inspection fees, utility fees, third-party fees, and already-discounted work may be excluded from cash/check discount eligibility.
Financing may be available through third-party financing providers when offered.
Financing approval, terms, rates, payment schedules, and funding are determined by the third-party financing provider and are not guaranteed by Southern Standard Electric Co., LLC.
Customer remains responsible for payment under the approved estimate or invoice if financing is denied, delayed, canceled, incomplete, or otherwise not funded.
Work may be delayed or rescheduled until financing approval and payment authorization are confirmed when financing is being used for the project.
44. Past-Due Balances, Failed Payments, Chargebacks, and Collection
Past-due balances may be subject to late fees, collection costs, lien rights, attorney fees, court costs, and other legal or equitable remedies to the extent permitted by applicable law.
Customer agrees to pay reasonable costs of collection where allowed by law.
Returned checks, failed payments, reversed payments, disputed payments, or chargebacks may result in additional fees, collection action, suspension of work, cancellation of scheduling, and other remedies allowed by law.
Customer is responsible for providing an alternate approved payment method if a payment is returned, reversed, disputed, declined, or not completed.
If Customer initiates a chargeback, payment dispute, reversal, or similar action for authorized work, completed work, approved charges, materials, deposits, diagnostic fees, membership fees, or other amounts owed, Southern Standard Electric Co., LLC may suspend warranty benefits, suspend or cancel membership benefits, pause or cancel scheduled work, pursue collection action, and seek recovery of fees, costs, and other remedies allowed by law.
45. Lien Rights and Payment Remedies
Southern Standard Electric Co., LLC reserves all lien rights, notice rights, collection rights, and payment remedies available under applicable North Carolina or South Carolina law.
Where required or appropriate, lien-related notices, lien-agent notices, notices of furnishing, notices of project commencement, or other statutory notices may be used.
46. Communication and Approvals
Customer approvals, scheduling confirmations, scope changes, pricing approvals, change orders, selections, and other authorizations may be provided through Jobber, email, text message, signed document, electronic approval, or other written communication accepted by Southern Standard Electric Co., LLC.
Such written communication may be treated as authorization to proceed.
Customer agrees that Southern Standard Electric Co., LLC may contact Customer by phone, text message, email, Jobber notification, or other communication method regarding scheduling, estimates, invoices, payments, job updates, service reminders, warranty matters, membership reminders, renewal reminders, estimate follow-ups, review requests, and limited electrical safety or service-related recommendations.
Customer may opt out of non-essential promotional communications where applicable.
Opting out of promotional communication does not prevent Southern Standard Electric Co., LLC from sending necessary service-related, payment-related, warranty-related, or project-related communication.
47. Photos and Videos
Southern Standard Electric Co., LLC may take photos or videos of electrical equipment, work areas, safety concerns, job progress, and completed work for documentation, quality control, warranty records, proof of completion, training, marketing, website, social media, and Google Business Profile purposes.
Southern Standard Electric Co., LLC will not intentionally disclose Customer-identifying personal information, addresses, private documents, faces, license plates, or other sensitive identifying details in marketing materials without Customer permission.
48. Reviews
Southern Standard Electric Co., LLC may request a customer review after service is completed.
Reviews are voluntary and are not required to receive warranty service, membership benefits, discounts, future service, or any other benefit.
49. Dispute Resolution and Customer Concerns
If Customer has a concern, dispute, complaint, or issue with the work, invoice, scheduling, warranty, or service provided, Customer agrees to notify Southern Standard Electric Co., LLC in writing and provide a reasonable opportunity to review, respond, inspect, correct, or otherwise address the concern before initiating a chargeback, payment dispute, third-party complaint, negative public claim, or legal action, to the extent permitted by law.
50. Limitation of Liability
To the fullest extent permitted by law, Southern Standard Electric Co., LLC is not liable for incidental, indirect, special, consequential, or punitive damages, including but not limited to loss of use, lost profits, business interruption, spoiled food, inconvenience, temporary loss of power, loss of data, equipment downtime, utility delays, inspection delays, or damages caused by existing conditions, customer-owned equipment, connected loads, third parties, utilities, or events outside Southern Standard Electric Co., LLC’s reasonable control.
51. Entire Agreement
The approved estimate, invoice, work order, written terms and conditions, approved change orders, and written communications accepted by Southern Standard Electric Co., LLC make up the agreement between Customer and Southern Standard Electric Co., LLC.
Verbal discussions, assumptions, expectations, or statements are not part of the agreement unless confirmed in writing by Southern Standard Electric Co., LLC.
52. Governing Law
These Terms and Conditions are governed by the laws of the state where the work is performed, without regard to conflict-of-law rules.
Work performed in North Carolina is governed by applicable North Carolina law.
Work performed in South Carolina is governed by applicable South Carolina law.
53. Severability
If any part of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining terms will remain in full force and effect to the fullest extent permitted by law.